Jio | Customer Care Executive

Job Description

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat professionally and efficiently.
• Provide accurate information regarding products, services, and promotions.
• Resolve customer complaints and issues promptly and effectively.
• Assist customers with account management, billing inquiries, and technical support.
• Escalate complex issues to the appropriate department for resolution.
• Ensure customer satisfaction through active listening and problem-solving.

Requirements:

• Minimum 12th Pass.
• Previous customer service experience is preferred but not required.
• Excellent communication skills in English and [mention other relevant languages, if applicable].
• Ability to multitask and work in a team environment.
• Basic computer skills and familiarity with CRM systems.
• Smartphones are required for communication purposes.

Why Explore a Career at Reliance Jio

• Join a team that aims to make technology simple, user-friendly and absolutely personalized.
• We are a flat organization. We believe great ideas can come from anywhere and anyone.
• Be at the fulcrum of making rural consumers enjoy benefits hitherto available to only urban areas.
• Eliminate barriers of touch & feel, size, fit and quality across a digital only platform.
• Build the 4th pillar – New Retail Consumer Technology – that will collectively disrupt the consumer retail market.
• Achieve a singular goal of taking digital retailing to every corner of India.
• Work with a team that will integrate retail with India’s largest & fastest growing telecom ecosystem.
• Opportunity to interact/work with world-class developers from whom you can inspire and learn.